General Terms & Conditions:

hotcakes.rocks is the property of HOTCAKES and subject to copyright law.  With the exception of images and video content provided by our suppliers, ALL content within hotcakes.rocks, images, text or otherwise is the property of HOTCAKES.  Most of our images are created in-house.  Amateur as they are, if we catch you using our images or any other content from hotcakes.rocks for gain on an external and unaffiliated website without our prior permission then we'll be having words. 

Delivery:

NOTE -  Whilst we're finding our feet we are currently only delivering to addresses within the UK.  

We currently offer 3 levels of flat-fee delivery via Royal Mail:

1st Class Signed For   - £4.95

2nd Class Signed For  - £3.95

Parcelforce Next Day  - £9.95

Or Collect Your Purchase In Store - Free

We reserve the right to cancel orders for any reason prior to delivery of that order and refund the customer in full.

We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 7 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 1 working day.

Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. We know that's not always possible so you can write 'unchecked' before you sign if you think have concerns.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. 

Returns Policy:

Of course you can!

Unfortunately we are unable to cover the cost of return postage at present.  It will come as we grow, but for now it's a cost any small business would struggle to bear.

We ask you return any goods within 28 days, unused and intact with original product packaging and all original tags still attached so they can find a new home. We also ask you return any damaged goods for our inspection prior to refund.

For your peace of mind we would recommend sending recorded or signed for delivery and/or obtaining proof of postage.  

Please give us a call on 01422 846448 or message us  if you have any questions or problems with a delivery, or with any product you have received.  We'll be more than happy to help.  

Refunds for cancellations and/or returns will be processed in the same form of payment originally used.

Warranty Information:
Most items in the shop have a manufacturer’s warranty, which is passed directly to the customer.  HOTCAKES has no control over the terms of the warranty. If your product is faulty on delivery HOTCAKES will be pleased to refund the purchase, subject to our returns policy.

Security & Privacy Policy:

Stripe, Apple Pay and Paypal are all secure payment gateways.  All data is encrypted and they do not sell your details on to 3rd parties (we checked).  At no point does HOTCAKES have access to your financial data.  Our site has an 's' at the end of the 'http' address.  This denotes a secure server (SSL), we operate through one of the largest website hosting platforms and again, all your data is encrypted and they do not sell your information on to 3rd parties. 

hotcakes.rocks may contain links to external web sites (eg. youtube) which are outside of our control and are not covered by this privacy policy. If you access external sites using the links we provide, your information may be used by the operator of the site in accordance with its privacy policy, which may differ from that of hotcakes.rocks.

We will never sell or pass on your personal data whether gathered through payment channels, email enquiries, phone calls or mailing lists full stop. As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed, or disclosed to a third party without your permission. This means that we may require you to co-operate with our security checks before we can disclose information to you.

Cookies:

“Cookies” are small pieces of information that are stored on your computer’s hard drive by your browser. hotcakes.rocks uses cookies. These allow us to analyse where our online traffic is originating from, and tailor our site for the future and improve on our service.  Our cookies do not contain any personally identifiable information.